What Counts as an AC Emergency?
- The system won't turn on or is blowing warm air on a hot day
- Someone in the home is elderly, very young, pregnant or has a medical condition affected by heat
- Water is leaking from the indoor unit onto ceilings or floors
- You smell burning or hear loud buzzing or grinding from the unit
- A vacation rental has guests arriving and the AC is down
What to Do While You Wait
- Smell burning or see sparks? Turn the system off at the thermostat and the breaker and keep it off.
- Check the thermostat. Make sure it's set to Cool, the temperature is below room temperature, and the batteries aren't dead.
- Check the breaker. If it tripped once, you can reset it once. If it trips again, leave it off and call us.
- Check the filter. A clogged filter can freeze the coil and stop cooling.
- Leaking water? Turn the system off and put a towel or bucket under the leak.
- Stay cool. Close blinds on the sunny side, run fans and drink plenty of water.
The Most Common Emergency Repairs
Most emergency calls come down to a few parts that fail under heavy summer load: a failed capacitor, a burned contactor, a seized condenser fan motor, a clogged drain line that tripped the float switch, or an electrical fault. These are often fixable on the first visit when we have the part on the truck.
If the cause is more serious, such as a failed compressor or a large refrigerant leak, we'll explain your options honestly, including whether a repair is worth it.
Upfront Pricing, Even in an Emergency
An emergency doesn't mean a blank check. We diagnose the problem, give you a flat-rate price and only start the work once you've agreed. The quote is free when you hire us for the repair; if you decide not to move forward, there's a $60 quote fee.
Our Hours: 7 AM to 7 PM, Every Day
We want to be straight with you about timing. Rivero A/C takes calls and runs service every day from 7 AM to 7 PM. We don't run after-hours or overnight calls. Rivero A/C is a small, owner-run business, and keeping regular hours is how we stay sharp enough to diagnose problems properly instead of guessing at midnight.
If your AC fails in the evening, the steps in the section above will keep the house as safe and comfortable as possible overnight. Then call at 7 AM. Early calls get the earliest open slots, and in summer that can mean the difference between cool air by lunch and waiting until the next day.
How to Get Same-Day Help
Same-day service depends on the schedule, and a few things make it much more likely:
- Call early. Most same-day openings go to the people who call first thing in the morning, especially during a July or August heat wave.
- Describe what you see and hear. "The outside fan isn't spinning but it's humming" or "there's water on the closet floor" helps us bring the right capacitor, motor or drain parts on the first trip.
- Have the unit's brand ready if you can. It's printed on the outdoor condenser and on the indoor air handler. We repair all major brands, but knowing ahead of time helps with parts.
- Make sure we can reach the equipment. Unlock side gates and clear the path to the indoor unit, whether it's in a closet, the garage or the attic.
What Kissimmee Customers Say
"A/C stopped working in 95-degree heat. Rivero A/C responded within two hours, changed the faulty capacitor, and had the house cool again in no time. Fair pricing too!" (Michelle B., Kissimmee, FL)
"Super reliable! They saved us on a Sunday when our A/C started blowing warm air. Diagnosed a bad fan motor and had the part in their truck. Truly same-day service." (Elena V., Kissimmee, FL)
How to Avoid the Next Emergency
Most breakdowns we see in the middle of summer started months earlier as something small: a capacitor losing strength, a drain line slowly filling with algae, a coil getting dirtier every week. A yearly tune-up catches those before they leave you without cooling on the hottest day of the year.
If your system has needed more than one urgent repair in the same season, ask us about AC maintenance once it's running again. It costs far less than another emergency.
Emergency Service Area
We respond to emergency calls throughout Kissimmee and in nearby communities including Orlando, Celebration and Poinciana. For everything else we repair, see our main AC repair page.
We Also Serve These Areas
Frequently Asked Questions
Do you offer same-day emergency AC repair?
Yes, same-day service is available when the schedule allows. Call (407) 705-7771 and tell us what the system is doing.
Should I keep running my AC if it's making a burning smell?
No. Turn it off at the thermostat and the breaker, and keep it off until it's inspected.
Is emergency repair more expensive?
You'll always get a flat-rate price before any work starts, so you can decide before we begin.
My AC is leaking water. Is that an emergency?
It can be if water is reaching ceilings or floors. Turn the system off and call us. It's often a clogged drain line.
Do you take after-hours or overnight emergency calls?
No. We're available every day from 7 AM to 7 PM. If your AC fails at night, turn it off if you smell burning or see water leaking, keep the house as cool as you can, and call us at 7 AM for the earliest slot.
What should I tell you when I call?
What the system is doing (not turning on, blowing warm air, leaking, buzzing), when it started, and the brand if you can see it. That helps us bring the right parts and fix it on the first visit.
Can you usually fix it on the first visit?
Often, yes. Capacitors, contactors, fan motors and clogged drains are the most common emergency repairs, and we carry common parts on the truck. Bigger failures, like a compressor, may need a part ordered.
My AC quit in the evening. What should I do until morning?
If there's a burning smell, buzzing or water leaking, turn the system off at the thermostat and the breaker. Otherwise check the thermostat, filter and breaker once. Close the blinds, run fans, drink water, and call us at 7 AM.